Address unattended/recipient not home

Carcamo’s Gourmet Caramel Apple will not be liable if you have given us a wrong or incomplete delivery address. Please keep in mind Carcamo’s can not be liable for any deliveries to a destination where recipient is not at home and parcel left unattended.


Damage in transit

Unfortunately, once our gourmet caramel apples leave our premises we have little control of them. Our couriers are trusting and reliable, but in the rare event that a gift gets damaged whilst in transit, you must inform us immediately. You will need to quote your order number and email us photos of the damaged goods. All damaged packaged must be signed for as such, to guarantee a refund or replacement at no extra charge to you. Please note that to take appropriate action, it is essential to be contacted immediately. 


Packaging and product appearance

We reserve the right to update packaging and package contents. We, however, make every effort to deliver consistent product. The amount of chocolates used and value of the arrangement will remain the same. If we need to alter the gift box for any reason we will replace it with another item of similar appearance with equal or greater value of money.